Avid Activation Notes for Mac

Re: Media Composer won’t open: stuck in app manager

Replied by Marc Cebrian

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Try this. It is from Avid:

FOR WINDOWS*

1. Stop the following Processes in Task Manager:
   • AvidLink.exe
   • AvidAppManHelper.exe
   • AvidBackgroundservices

2. Unhide hidden files and folders on your Windows computer.
   • (Windows 7 / 8) Go to Control Panel > Folder Options
   (Windows 10) Open Folder Options > open “This PC”, click View and select Options.
   • Click on the View tab.
   • In the Folder Options window, choose View, select “Show hidden files, folders and drives”, and then click OK.

(Or you can type %programdata% on any folder’s address bar and hit Enter.)

3. Delete the following folders:
   • C:\ProgramData\Avid\AvidLink\Cache
   • C:\ProgramData\Avid\AvidLink\Db
   • C:\ProgramData\Avid\Licenses
   • C:\ProgramData\Avid\SWL
   • C:\ProgramData\Avid\Common\binding.dat

4. Once done deleting the two folders kindly run the “AvidAppManHelper” found on this location: C:\Program Files\Avid\Application Manager\ AvidAppManHelper.exe

5. Then proceed on running “AvidLink” found on this location : C:\Program Files\Avid\Avid Link\ AvidLink.exe

6. Launch Media Composer and proceed to activate.

FOR MAC

1. On your Mac, kindly Open the “Activity Monitor”
2. the stop the following
   A. AvidLink
   B. AvidAppManHelper
3. Delete the following folders:
   • HD/Library/Caches/Avid/AvidLink/Cache
   • HD/Library/Caches/Avid/Avid Link/Db
   • HD/Library/Application Support/Avid/Licenses
   • HD/Library/Application Support/Avid/SWL
   • HD/Library/Application Support/Avid/Common/binding.dat
4. Once done deleting the two folders kindly run the “AvidAppManHelper” found on this location: Applications/Avid/Avid Link/
5. Then proceed on running “Avid Link” found on this location : Applications/Avid/Avid Link/
6. Then Proceed with running Media Composer.

Or click “Chat Now” on https://www.avid.com/media-composer/learn-and-support#Product-Support